OUR RETURN POLICY
Return Eligibility
To be eligible for a return, each returned product must be:
- • accompanied by a Return Number (see below for instructions on how to obtain one); note: obtaining a Return Number does not guarantee a replacement or refund;
- • returned within ninety (90) days of your date of purchase; and
- • in new, unused condition and in the original packaging.
Refunds
A product returned in accordance with this policy is eligible for a full refund, less any restocking fees and shipping costs (see below). Refunds are generally issued within three (3) business days of the date on which SuperATV receives the returned item and has confirmed that the item return conforms to this policy. Your bank may require additional processing time to reflect the refund in your account once the return is issued. Refunds will be applied to the original payment method that was used, and, if the original payment method is no longer current, a check will be mailed to the original purchaser on file.
Shipping Costs
Customers are responsible for the costs of shipping items eligible for return, unless an exception is approved by SuperATV Customer Service prior to the return. Please note that original shipping costs for product deliveries are not refundable.
Re-stocking fee Guidelines
- • Made to order parts will have a 30% re-stock fee only if in new, restockable condition.
- • Customers who refuse packages will have a 20% re-stock fee plus $20/package fee to reimburse for shipping charge.
- • If customer returns product for ordering wrong item there is a 25% re-stock fee and could be higher if not restockable.
- • If customer returns an item because they do not want it there is a 25% re-stock fee and could be higher if not restockable.
- • Customer is also responsible for returned shipping costs.